This is an interesting article about what to look for when checking 3rd Party Vendors’ product accessibility.
You are looking at acquiring a new system for your site. You know it needs to be accessible, but you don’t know much about accessibility – and you aren’t really a “techie.” How can you improve your chances of procuring an accessible product from a 3rd party vendor?
The reality is that few vendors provide accessible products, or even have accessibility on their radar screen. And you may not have a lot of options. There are not many accessible live chat platforms, or calendar picker widgets, for example. So it may come to having to select the least non-accessible solution. But let’s be optimistic and look at what you can do, specifically, to improve your chances of getting an accessible platform.